Frequently asked questions to help you buy a voucher, a gift box or an item - LA MAISON DE POMMARD
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital format after your purchase. The recipient can then book their dates at LA MAISON DE POMMARD establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several formulas, ranging from an overnight stay in a Junior Suite to stays with a gourmet dinner or tasting of Grands Crus, for a romantic and rejuvenating getaway. All our boxes are customizable and available for immediate purchase in digital format at LA MAISON DE POMMARD.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at LA MAISON DE POMMARD.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at LA MAISON DE POMMARD when finalizing your order.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the immediate sending of a digital format to each recipient, for a unique experience at LA MAISON DE POMMARD.
How do I create a group fund and invite people?
To create a kitty and offer a stay at LA MAISON DE POMMARD, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, select the option that fits your budget from the available gift sets. You can opt for predetermined amounts such as €350, €400, €800, or €900 for two people, or customize the amount to your liking with our free gift voucher LA MAISON DE POMMARD.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page. This will allow you to manage your gift boxes and fully enjoy your experience at LA MAISON DE POMMARD.
How can I empty my cart?
To empty your cart on our website, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our establishment LA MAISON DE POMMARD.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, to offer a unique experience to your loved ones at LA MAISON DE POMMARD.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option at LA MAISON DE POMMARD.
How do I purchase or give a gift box?
To offer a gift box from LA MAISON DE POMMARD, choose your preferred gift box, add it to your cart, and personalize it with a message before finalizing your order. The recipient can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
With a gift voucher from LA MAISON DE POMMARD, the recipient can choose from our various stay and experience offers, such as a gourmet dinner or a tasting of fine wines.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At LA MAISON DE POMMARD, we offer you the possibility to customize your box according to your wishes.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment LA MAISON DE POMMARD.
Is the gift box customer service reachable by phone?
LA MAISON DE POMMARD's customer service is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information LA MAISON DE POMMARD.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of LA MAISON DE POMMARD.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your LA MAISON DE POMMARD gift box.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about LA MAISON DE POMMARD gift boxes. You will find useful information about their use, validity, and much more. LA MAISON DE POMMARD is a charming guest house luxuriously furnished, located in the heart of the village of Pommard, just 10 minutes from Beaune.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by LA MAISON DE POMMARD.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a LA MAISON DE POMMARD gift box has the same services as other customers, according to the booking conditions and availability of the establishment.
Is the detail of the services included in my gift box specified?
The details of your gift box's services are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your stay at LA MAISON DE POMMARD.
Is parking included in my gift box?
The gift box does not include parking. You can park near our establishment LA MAISON DE POMMARD.
Is breakfast included in my gift box?
Breakfast is not included in LA MAISON DE POMMARD's gift boxes.
Is special attention given to the recipient of a gift box?
At LA MAISON DE POMMARD, your arrival will be marked by special attention, such as a champagne welcome or a gourmet dinner depending on the chosen gift box. The establishment pays particular attention to gift box recipients to make your stay unforgettable.
Is a welcome drink included in my gift box?
Most of our gift boxes include a welcome drink upon your arrival at LA MAISON DE POMMARD.
Should we bring towels to the Spa?
The towels are provided by the establishment LA MAISON DE POMMARD.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Choose and customize your gift boxes directly on our website to offer a unique experience to each, at LA MAISON DE POMMARD.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are available in different options, such as stays in Junior Suites or gourmet dinners, and can be customized to your liking. At LA MAISON DE POMMARD.
Do you offer preferential rates for bulk purchases?
Volume discounts are applied for large quantity purchases, with a customized quote based on the ordered volume at LA MAISON DE POMMARD.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates depending on the volume ordered. Our boxes allow you to discover Burgundy with luxurious stays and gourmet experiences, such as dinners or tastings of grand crus, at our establishment LA MAISON DE POMMARD.
How do I correct an incorrect email address for a gift box?
You can correct the email address associated with your gift box by providing us with your order number and the new details. The update is possible according to the conditions of your purchase, at our establishment LA MAISON DE POMMARD.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. All the necessary information is available in your LA MAISON DE POMMARD customer account.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly in your digital box. LA MAISON DE POMMARD is a charming guest house located in the heart of the village of Pommard, just 10 minutes from Beaune, ideal for a romantic and rejuvenating getaway in Burgundy.
Is there a dress code for the gift box?
The dress code at LA MAISON DE POMMARD is elegant and casual, suitable for a stay in a charming guest house. For the gourmet dinner, smart attire is recommended to respect the refined atmosphere of the establishment.
From what age can I get a treatment?
The minimum age to receive a treatment at LA MAISON DE POMMARD depends on the chosen services. Specific conditions are detailed at the time of purchase for each gift box.
Is it absolutely necessary to make a reservation?
Yes, it is necessary to make a reservation to enjoy your gift box, by choosing the dates that suit you at LA MAISON DE POMMARD.
How can one access the hotel from the airport?
To get to the hotel LA MAISON DE POMMARD from the airport, it is recommended to plan a trip by car or taxi, the nearest train station being Beaune, about 10 minutes from the establishment.
Is the establishment accessible to people with reduced mobility?
The accessibility of LA MAISON DE POMMARD for people with reduced mobility depends on the facilities of the establishment. For a comfortable stay, it is advisable to check the specific amenities offered by this charming guest house located in Pommard.
Are pets allowed in the establishment?
LA MAISON DE POMMARD accepts pets, subject to verification of specific conditions with the establishment LA MAISON DE POMMARD.
Where can I find the menus?
The menus for LA MAISON DE POMMARD's gift boxes are detailed on the page of each offer, directly on their official website. You will find all the necessary information to choose the experience that suits you best, whether it's for a gourmet dinner or a romantic getaway.
What are the hours of operation?
The reception and dining hours at LA MAISON DE POMMARD vary according to the season and availability. For an optimal stay, it is advisable to check these hours directly on the website of the establishment LA MAISON DE POMMARD.
Is there parking available near the establishment?
LA MAISON DE POMMARD does not have a private parking lot, but several parking options are available nearby in the village of Pommard. You will be able to park easily and enjoy your stay at our establishment LA MAISON DE POMMARD.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LA MAISON DE POMMARD are sent immediately in digital format by email. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes, with immediate digital dispatch. The recipient can then book their dates directly with the establishment LA MAISON DE POMMARD.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and experiences at LA MAISON DE POMMARD.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a stay at LA MAISON DE POMMARD. The digital format is sent immediately after your purchase, while the physical format is shipped to the address of your choice.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the luxury and charm of our establishment, LA MAISON DE POMMARD.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose to have them delivered by email, which allows for immediate redemption. Take advantage of this convenient option to offer a stay at LA MAISON DE POMMARD.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, and the lucky recipient can book their dates at LA MAISON DE POMMARD establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying shipping costs and delivery times depending on the destination. Our gift boxes are available in a digital format for immediate use, and you benefit from the best price by purchasing directly from our establishment LA MAISON DE POMMARD.
What are the delivery times for gift boxes by mail?
The gift boxes from LA MAISON DE POMMARD are sent immediately in digital format after your purchase, allowing the recipient to book their stay dates according to availability.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and the lucky recipient can book their dates at the establishment LA MAISON DE POMMARD.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their stay dates quickly. You will receive your LA MAISON DE POMMARD gift box by email as soon as your order is finalized.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can then reserve their dates at our establishment LA MAISON DE POMMARD.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital box is sent immediately after your purchase, while mail delivery takes a few days. At LA MAISON DE POMMARD, we offer you the flexibility to choose the delivery method that suits you best.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate in digital format. The beneficiary can then book their dates at LA MAISON DE POMMARD establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for La Maison de Pommard remains valid. You can use it for a new reservation according to the establishment's conditions, located in the heart of the village of Pommard.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of LA MAISON DE POMMARD. You can reserve your dates with the establishment to enjoy your stay.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of LA MAISON DE POMMARD. You can choose from our different offers, such as a stay in a Junior Suite or a gourmet dinner, to fully enjoy your experience in Burgundy.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA MAISON DE POMMARD.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the establishment LA MAISON DE POMMARD.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of your reservation at LA MAISON DE POMMARD.
Is it possible to reschedule without fees with a gift box?
The date of your stay at LA MAISON DE POMMARD can be postponed depending on availability and reservation conditions. LA MAISON DE POMMARD, located in the heart of the village of Pommard, offers luxury guest rooms to discover Burgundy and its wines.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at our establishment LA MAISON DE POMMARD.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LA MAISON DE POMMARD offers special gift sets for events like Valentine's Day, Christmas, or weddings, with offers tailored to each occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for romantic getaways or gourmet escapades. Explore our offers to find the ideal experience to give, at our establishment LA MAISON DE POMMARD.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift sets offered by LA MAISON DE POMMARD are official and guaranteed without intermediaries, as they are sold directly by the establishment. You thus benefit from the best rate and an authentic experience, without commission or additional fees.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by LA MAISON DE POMMARD, such as stays in Junior Suites, gourmet dinners, and tastings of Grand Crus. The specific conditions of each box are detailed upon purchase, for a custom experience at our establishment LA MAISON DE POMMARD.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging services, such as a massage instead of a facial treatment, is possible depending on the availability at LA MAISON DE POMMARD.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at LA MAISON DE POMMARD.
Is online payment secure?
The online payment for your gift box is fully secured on our LA MAISON DE POMMARD website.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment LA MAISON DE POMMARD.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at La Maison de Pommard, a charming guest house located in the heart of the village of Pommard. Each box allows you to enjoy an overnight stay or a meal at our establishment, for a romantic and rejuvenating getaway in Burgundy.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at LA MAISON DE POMMARD.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. This allows for an immediate digital dispatch of your gift box, and the lucky recipient can book their dates at the establishment LA MAISON DE POMMARD.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at LA MAISON DE POMMARD.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LA MAISON DE POMMARD, your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your LA MAISON DE POMMARD customer account. The terms and conditions for using your gift box are also specified there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay on our LA MAISON DE POMMARD online store.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LA MAISON DE POMMARD. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct with the establishment LA MAISON DE POMMARD.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of LA MAISON DE POMMARD.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you immediately receive your gift box in digital format. At LA MAISON DE POMMARD.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of LA MAISON DE POMMARD establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at LA MAISON DE POMMARD.
Can we add options to your gift box offers?
The gift boxes from LA MAISON DE POMMARD can be customized according to the options available for each offer, such as adding a gourmet dinner or a tasting of grand crus.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, we offer premium packaging options when you place your order online. You can thus customize the sending of your gift according to your wishes at LA MAISON DE POMMARD.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. The gift boxes from LA MAISON DE POMMARD are chosen and personalized according to your preferences, with immediate digital delivery.
How do I request a refund for a gift box purchased online?
To request a refund for a gift set purchased online, have your order number ready and check the purchase conditions. Refunds are possible according to the conditions specified at the time of purchase at our establishment LA MAISON DE POMMARD.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The digital gift box is sent immediately after your purchase, and the beneficiary can book their dates at the establishment LA MAISON DE POMMARD.
Can partially used gift boxes be refunded?
Partially used gift sets from LA MAISON DE POMMARD are not eligible for refund.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the conditions of LA MAISON DE POMMARD establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of LA MAISON DE POMMARD, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of LA MAISON DE POMMARD. The lucky recipient can book their dates at the establishment and enjoy their stay according to availability.
What should I do if the received box is damaged or contains an error?
If the LA MAISON DE POMMARD gift box you received is damaged or contains an error, we invite you to send us a photo of the box as soon as possible. We will process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box are specified at the time of purchase. At LA MAISON DE POMMARD, we invite you to carefully review them before finalizing your order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the establishment's conditions to find out about possible extension options at LA MAISON DE POMMARD.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of LA MAISON DE POMMARD.
How can I redeem the cashback?
To use your gift box, you can directly book your dates with the establishment LA MAISON DE POMMARD. The recipient of the box can choose from the different offers available, such as stays in a Junior Suite or gourmet dinners.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase. At LA MAISON DE POMMARD, we commit to processing your refund requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift sets purchased at LA MAISON DE POMMARD are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the availability at our establishment LA MAISON DE POMMARD. We invite you to check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at LA MAISON DE POMMARD is subject to the availability of the establishment. To fully enjoy your romantic getaway in Burgundy, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password and fully enjoy your LA MAISON DE POMMARD gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LA MAISON DE POMMARD, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at LA MAISON DE POMMARD depends on the availability of the establishment. You will be able to choose your stay dates based on availability at the time of booking.
Can I use my gift box on holidays?
The use of your gift box at LA MAISON DE POMMARD may be possible on holidays, depending on the availability of our establishment located in the heart of the village of Pommard.
Can I freely choose my dates with a gift box?
Your stay dates depend on the availability at LA MAISON DE POMMARD. You will be able to choose them freely at the time of booking, depending on the offers provided by our establishment.
Can I book online with my gift voucher?
You can book your stay dates directly with LA MAISON DE POMMARD using your gift voucher.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at LA MAISON DE POMMARD. To learn about the terms, refer to the conditions of your gift box.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of LA MAISON DE POMMARD.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LA MAISON DE POMMARD establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options are at your expense. Your stay at LA MAISON DE POMMARD will be a romantic and rejuvenating getaway, with luxury guest rooms in the heart of the village of Pommard.
Is my gift box personalized?
Your gift box is personalized with your name. It is nominative and cannot be modified. You can book your stay dates directly with our establishment LA MAISON DE POMMARD.
Can my gift box be used all at once?
Yes, your gift box for LA MAISON DE POMMARD can be used in one go. You can book your dates directly with the establishment and fully enjoy your stay.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment LA MAISON DE POMMARD in Pommard, located in Burgundy-Franche-Comté.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at our establishment LA MAISON DE POMMARD, located in the heart of the village of Pommard, just 10 minutes from Beaune. You can enjoy our luxury guest rooms and high-end services to discover Burgundy.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. The luxury guest rooms at LA MAISON DE POMMARD offer a unique stay experience in Burgundy, with options tailored to your preferences.
Can someone else use my gift box?
The gift box is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase, at our establishment LA MAISON DE POMMARD.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box at LA MAISON DE POMMARD.
Is an ID required upon arrival when using a gift box?
A piece of ID may be requested upon your arrival at LA MAISON DE POMMARD.
Do you accept pets?
The presence of pets at LA MAISON DE POMMARD depends on the establishment's conditions. Wine enthusiasts of Burgundy and design lovers will be able to fully enjoy their stay in this charming guest house located in the heart of the village of Pommard.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LA MAISON DE POMMARD, log in to your account and follow the instructions on our website. You can then choose your dates and enjoy your stay in our charming guest house in Burgundy.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift set. You can place an order as a guest, directly on the LA MAISON DE POMMARD website.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability of our establishment LA MAISON DE POMMARD.
What are the check-in and check-out times?
At LA MAISON DE POMMARD, check-in starts at 15h and check-out is before 11h. These hours apply to all our stays.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy stays in Junior Suites, gourmet dinners, tastings of Grand Crus, or picnics in the vineyards, depending on the option selected at LA MAISON DE POMMARD.
What is the difference between a gift box and a free amount voucher?
A gift box from LA MAISON DE POMMARD offers predefined stays or experiences, such as an overnight stay or a dinner, while a voucher with a free amount allows you to pay for a service according to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and usage terms at LA MAISON DE POMMARD.
How do I use a gift box during booking?
To use your gift box, book directly with LA MAISON DE POMMARD by mentioning your unique code. The recipient can choose their stay dates and enjoy the offered experience, such as a gourmet dinner or a tasting of Grands Crus, depending on the selected box.
Can the gift box be transferred to a third party?
You can certainly gift the box to a third party. Simply specify the recipient's name during the order, or change the recipient after purchase. All our gift boxes are customizable and directly bookable at our establishment LA MAISON DE POMMARD.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the conditions of the establishment LA MAISON DE POMMARD.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately, according to the conditions of LA MAISON DE POMMARD.
What is the validity period of a gift box?
The gift boxes from LA MAISON DE POMMARD are valid for a period of 1 to 3 years, depending on the type of box chosen. This duration allows the beneficiary to fully enjoy their stay in Burgundy-Franche-Comté, in our charming guest house located in the heart of the village of Pommard.
Are children allowed?
LA MAISON DE POMMARD is an ideal place for lovers of Burgundy and its way of life, but it is advisable to check if the establishment is suitable for children, as it is mainly designed for adults. This way, you can fully enjoy your stay at LA MAISON DE POMMARD.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the LA MAISON DE POMMARD gift box remains lost. If the beneficiary exceeds the value of the box, an additional payment will be required according to the conditions of the LA MAISON DE POMMARD establishment.
Is the spa access private?
Access to the spa at LA MAISON DE POMMARD depends on the specific conditions of the establishment. Details are specified in the conditions of the chosen gift box.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, gourmet escapes, and wine experiences, with options such as dinners, tastings of fine wines, and picnics in the vineyards, at our establishment LA MAISON DE POMMARD.